Frequently Asked Questions
What is the Community Care Corps?
The Community Care Corps is a national, federally funded grant program that funds and evaluates innovative local models designed to provide volunteer assistance to family caregivers, older adults, and persons with disabilities to assist in maintaining independence by providing non-medical volunteer services in home-based or community–based settings.
What exactly are you funding?
We are funding innovative local models across the country to use volunteers to provide non-medical assistance to older adults, persons with disabilities, and family caregivers. We will consider funding new programs and expansions of current programs.
What are you trying to accomplish with the Community Care Corps?
Community Care Corps funds are intended to increase the number of volunteer programs available at the local level to provide non-medical care to older adults, persons with disabilities, and family caregivers. We are also trying to determine which local models work best so that ultimately a national volunteer care corps could be developed, and/or local models could be replicated across the country.
Who is eligible to apply?
A wide range of non-profit entities are invited to apply. Examples of the type of organizations that are eligible to apply are:
- Local communities
- Non-profit organizations
- State, county, and local governments
- Domestic public or private non-profit entities
- Indian tribal governments and organizations (American Indian/Alaskan Native/Native American)
- Faith-based organizations
- Community-based organizations
- Institutions of higher education
- Local aging service organizations as defined in 102(5) of the Older Americans Act of 1965
- Centers for independent living as defined in section 702 of the Rehabilitation Act of 1973
- Entities with expertise in the delivery of such services and supports.
- Time-banking or volunteer agencies with expertise in the delivery of home and community-based
services to older adults and people with disabilities
Who are the volunteer programs supposed to serve?
Your volunteer program must serve one or more of three target populations:
- Family caregivers
- Persons aged 60 and older
- Persons over age 18 with a disability (as defined in the Americans with Disabilities Act of 1990)
What kinds of volunteer programs are you looking for?
We feel that providing examples of appropriate programs will impede applicants from thinking as creatively and innovatively as possible – two chief goals of the Community Care Corps. We wish to foster groundbreaking models in which volunteers assist family caregivers, older adults, or persons with disabilities by providing non-medical care to help them maintain their independence. We are reluctant to make suggestions that could have the unintended consequence of limiting imagination on how to best serve older adults, adults with disabilities and family caregivers. We want applicants to have completely open minds, free of any pre-conceived notions or direction.
What kinds of volunteer services should we offer?
Local models can offer to provide a wide range of volunteer services. Volunteer services MUST be non-medical services. Volunteer services MUST NOT include any form of health care service including personal care services. Applicants are encouraged to be innovative in their approaches in determining what volunteer services would be particularly useful to address unmet needs of the eligible populations they intend to serve. What is innovative for one organization might not be innovative for another.
What is the definition of a "Family Caregiver"?
The term “family caregiver” means an unpaid family member, foster parent, friend, neighbor, or other unpaid adult who provides in-home monitoring, management, supervision, or treatment of a child or adult with a special need, such as a disease, disability, or the frailties of old age.
Are there requirements that will have to be met?
Yes. There are several requirements that must be met. The local model volunteer programs must:
- Serve at least one of the three target populations (family caregivers; persons age 60 and older; adults with disabilities).
- Be delivered in home or community-based (non-institutional) settings.
- Provide services in coordination with a family caregiver, if applicable.
- Recruit and train volunteers age 18 and older who pass a required criminal background check.
- Not provide medical, administrative, or financial services.
- Report regularly on outputs and outcomes using reporting instruments that we will provide.
- Survey the recipients of the volunteer services and the volunteer service providers using surveys we will provide.
Do I need to send a Letter of Intent to Apply?
You do not need to send a Notice of Intent to Apply.
What is the timing of the application process?
The Request for Proposal (RFP) will be available to view on May 10, 2021. Applications will be accepted from June 14, 2021 to July 9, 2021. The RFP and application form can be accessed through CommunityCareCorps.org.
When will the grants be awarded?
We plan to make awards to successful grantees in September 2021.
What will be the size of the Grants? How much can we apply for?
The Administrators will award grants ranging in size from $30,000 to $150,000 to applicants who have not previously been awarded funding. Applicants who have previously been granted funding from Community Care Corps, may apply for second-year funding up to $100,000 or 100% of the previously awarded amount, whichever is less.
Is there a match requirement for grant funds?
Yes. There is a 21% match requirement for grant funds that may be cash and/or in-kind. For instance, the value of the hours that your volunteers will spend providing services can be counted as in-kind contributions toward the 21% match.
Minimum match can be calculated as follows:
Funds Requested/.79 = Total Program Budget – Funds Requested = Minimum Match Amount
What value may be used to calculate the value of volunteer in kind hours to meet the match requirement?
Applicants may calculate the value of volunteer in kind hours by multiplying the number of hours worked by the Independent Sector Rate.
How long is the grant period?
The grant period will be for 12 months.
If a grant is awarded, can the grantee get a second-year grant? How about years after that?
Currently, federal funds are not secured beyond one year. Therefore, applicants in their first round of funding should consider this a single cycle grant. Grantees should provide plans for sustainability. If funding is available for subsequent years, previously awarded grantees may apply for a second-year grant through a similar competitive process (there are no automatic second-year grants).
How do we keep our program going after the grant period?
Local entities should provide plans for project sustainability. We will provide technical assistance on ways to sustain your local model. Stronger sustainability plans will receive preference in the review process, but proposals without strong sustainability plans will not be disqualified solely on that factor.
How will we report our results?
We will provide you with report forms to use to regularly report to us on both outputs and outcomes.
Outputs may include number of older adults, adults with disabilities and family caregivers assisted with non-medical care; types of non-medical volunteer services provided (scope of services); methods of identifying individual clients’ needs; method of matching volunteers with individual clients; volunteer training curricula and requirements; etc.
Outcomes may include functional status; mental well-being; confidence in sustaining in-home care; ability to live independently; caregiver stress; program relevance; and program satisfaction. These outcomes will be measured in two separate audiences: 1) older adults or person with disabilities receiving direct service from a volunteer caregiver; and 2) family caregivers receiving direct service from a volunteer or receiving respite. All persons receiving volunteer services will be asked to complete a user-friendly outcome survey.
What about personal identifying information?
We do not require or need you to collect personal identifying information (PII) from those receiving volunteer services; nor do we foresee any need for local model volunteer programs to collect PII. However, if you do collect PII you will be required to keep such data secure.
Are residents living in assisted living communities eligible to receive services related to this grant?
Will Community Care Corps require successful applicants to carry liability insurance for volunteers before starting a local model as a grantee?
Yes. Successful grantees will need to show proof of volunteer liability insurance coverage before they sign their contract with Oasis and receive their grant funds. Grantees will be required to carry a minimum general policy of $1 million for each occurrence and $2 million aggregate, which covers volunteers. If applicable, automobile liability coverage should be included in coverage too. Grantees are expected to comply with all applicable federal and state laws concerning insurance coverage.
Will there be assistance with elements like background checks?
Yes, we will provide technical assistance on topics including background checks. We will offer technical assistance to support protocols for criminal background checks consistent with the requirements of the Nationwide Program for National and State Background Checks for Direct Patient Access Employees of Long-Term Care Facilities and Providers.
How about assistance with other topics?
We want to help organizations with little or no experience be able to meet the requirements. We will be holding a technical assistance webinar during the application period for interested applicants on May 26, 2021. Applicants may submit questions to us during the application period. This webinar will be recorded and posted on the Community Care Corps website. We will also hold periodic technical assistance sessions for successful grantees during the grant period.
Does it have to be a new program?
No. You can apply for funding to expand and or/enhance existing programs which have produced evidence of providing quality assistance to older adults, persons with disabilities, or caregivers. But it is important to remember that funds are to supplement, not supplant, funding that would otherwise be available for volunteer activities.
How do Community Care Corps volunteers differ from paid home care workers and other professionals providing services to help older adults and people with disabilities who live independently in the community?
The Community Care Corps program is an opportunity for community organizations to use volunteers to address some of the gaps in existing basic supports for family caregivers, older adults, and people with disabilities. Community Care Corps will not replace the important services that the paid home care workforce and other professionals provide to help individuals live independently in the community. Notably, Community Care Corps volunteers will not provide medical assistance or professional health care services.
If our organization cannot generate an independent audit, what other financial documents can we provide as an alternative?
We will accept, as an alternative, either a recent financial statement prepared internally or a current IRS Form 990. Organizations that have or can secure an independent audit report or review should please do so. We added this information in the application portal where we ask you to upload an audit report.
Can we provide stipends to volunteers and reimburse volunteers for mileage?
There are no restrictions in the RFP to providing stipends or mileage reimbursement. You can find more information about mileage reimbursement in the first page of the Budget Template.
Can we have access to the survey instruments while we are completing our application?
The survey instruments are not available for dissemination. They will be distributed to the successful grantees.
Should applicants design their local model to include adjustments for the COVID-19 pandemic?
Yes, the delivery of the service of the organization’s local model should be adaptable to provide both virtual, remote, and in person services; and recognizing adaptability in an ever-changing environment.
We learned of this funding opportunity after the informational webinar. Can we still apply if we didn’t attend the live webinar?
Absolutely. The webinar was informational, but not mandatory. To view the webinar, you can find the link at the bottom of the homepage of the Community Care Corps website.
Does Community Care Corps provide support to applicants related to managing legal liability associated with volunteers? Support in the form of process recommendations and/or access to financial resources (eg, insurance risk pool participation).
Organizations applying for funding must provide their own volunteer insurance coverage which can be paid for using Community Care Corps funding. Volunteer insurance is an example of an “Other Direct Expense” so you can include the cost of liability insurance related to volunteers in your budget.
You mention a survey that I assume was used by Year 1 grantees, and is planned for the second cohort. Could you share the pre- and post survey questions/data elements on the website?
The surveys are considered proprietary information and I cannot share them. They will be available to all selected grantees.
Can you share a copy of a successful applicants/grantee’s workplan so we can see the degree of detail that you are looking for? De-identified if necessary.
I also cannot share information about a successful work plan as our current grantees may be using that information to generate their new application, and that would be inappropriate for me to share with you.
If you look at section 8.4 of the RFP it gives information about what we are looking for. Be clear, be concise, be reasonable and realistic. As the instructions state, if you do not need 5 goals, do not include 5 goals. You may add or delete rows if needed.
If there was a client with disabilities and/or who is elderly that is interested in being part of the program but needs medical and/or personal care, could they bring in an aid/caregiver or could the organization provide one separate from the grant?
Community Care Corps does not fund any paid caregiver services. The volunteers cannot participate in any paid caregiver services. Individuals providing paid caregiver services cannot be counted towards deliverables and outcomes.
If we were putting on a training retreat for caregivers could we have staff from another department to watch over their loved ones?
The non-medical services would be to the caregiver only. You could not count the paid caregiver services provided to the loved ones in any of the deliverables, outputs/outcomes. The funding received from Community Care Corps cannot cover the costs of paid caregivers.
Will this webinar be recorded and accessible for those unable to attend or for reference?
Yes. This webinar is being recorded and the recording will be accessible via the Community Care Corps website as soon as possible.
What are the requirements required to support quarterly financial reimbursement?
Community Care Corps reimburses selected grantees on a quarterly basis. As per all federal funding reimbursements, grantees will be required to submit a quarterly financial report and documentation supporting all reported expenditures. Forms for quarterly financial reporting will be provided. Please see section 5.2 of the RFP.
What is the total amount of funding that will be available to selected grantees?
Community Care Corps will be funding out a total of $2,850,750 to the selected new grantees and the current grantees selected for second year funding.
Does this grant allow applicants to make minor to moderate repairs to homes of older adults? We provide a comprehensive program that includes home assessments and interventions to facilitate safe aging in place , client training on adaptive equipment, connecting clients to resources, and making minor to moderate home modifications, such as ramps, grab bars, etc.
Please see section 2.2 of the RFP, Funding Limitations and Requirements which clearly states what Community Care Corps cannot fund. Also, please note section 3.2.3 which states: Volunteer services MUST be non-medical services. Volunteer services MUST NOT include any form of health or medical care or evaluative service including personal care services.
Are organizations located in U.S. Territories such as Puerto Rico and the U.S. Virgin Islands eligible to apply?
Yes, all US states and territories are eligible to apply including Puerto Rico and the U.S. Virgin Island.
According to the RFP, volunteer time can be used as match. What or Who designates the per hour cost of volunteer time?
Please see section 188.8.131.52 of the RFP, Match-In Kind Contributions which states: If a reasonable and documentable fair market value of volunteer services is not easily determined, value of volunteer hours may be calculated with the following equation: number of volunteer hours worked multiplied by the Independent Sector Rate.
Can volunteer time still be used as match, if that volunteer is getting paid mileage to perform the same task?
There are no restrictions in the RFP to providing stipends or mileage reimbursement.
Can these funds be used to pay mileage for volunteers that are performing certain tasks, e.g., delivering Meals on Wheels?
There are no restrictions in the RFP to providing stipends or mileage reimbursement.
Will current volunteers be able to participate if funding is granted or will new volunteers have to be recruited to participate if funding is granted?
Current and newly recruited volunteers can be used for local model implementation. This must be clearly documented in the Work Plan and description of expected outcomes and deliverables.
Are county property tax levy funds allowable as a match? We are the administrator of senior levy dollars to be used for the purpose of funding local senior service programs.
Please see section 4.3 of the RFP. As long as the funds are not Federal dollars and are not used as a match for other funds, this is allowable.
Is it permitted to use the grant funds to contract with another agency for personnel, rather than hire staff? We would issue an RFP to acquire the contracted staff/agency.
Yes. The Budget Summary and Budget Narrative both have categories for contractual relationships.
Are we able to propose development of a program under the funding of the Innovative Local Models to provide Volunteer assistance? That is, the first year would be used to develop the program (utilizing volunteers but not yet providing any assistance) and future funding from National Community Care Corps, if available, or other sources to fund the volunteer base program?
Per section 1.2.3. of the RFP, the Administrators will only commit to fund local models for one grant cycle (a grant of 12 months). Currently, federal funds are not secured beyond one year. Therefore, applicants should consider this a single cycle grant. Grantees should provide plans for sustainability. If funding is available for subsequent years, previously awarded grantees may apply for a second-year grant through a similar competitive process (there are no automatic second-year grants).
Section 3 of the RFP states that local model volunteer programs must serve one or more of three eligible populations: family caregivers, persons age 60 and older and persons over age 18 with a disability.
Also review section 5 of the RFP, Expectations and Compliance, specifically Reporting Requirements and Evaluation Efforts. Section 5.2 references Reporting Requirements such as quarterly outputs reporting, and outcomes reporting via data captured through pre- and post- surveys. Section 5.3 references Evaluation Efforts stating that all grantees are required to collect and report 12 months of data that aids in evaluation.
Can these funds be used to pay emergency rent, mortgage, utility Relief?
No. Section 2.2 of the RFP, Funding limitations and requirements state that funding may not be used for income maintenance or financial assistance.
Can these funds be used to renovate an office to make it ADA Compliant?
No. Section 2.2 of the RFP, Funding limitations and requirements state that funding may not be used for construction or rehabilitation of buildings.
Can tithes and offerings from church members be used as In-Kind Match?
Yes, titles and offerings from church members can be used as In-Kind Match.
What is the definition of non-medical services? Is assistance in ADLs acceptable?
Please refer to 3.2.3 for the definition of non-medical services. Volunteer services MUST be non-medical services. Volunteer services MUST NOT include any form of health care service including personal care services.
Please define Family Caregiver.
The term “family caregiver” means an unpaid family member, foster parent, friend, neighbor, or other unpaid adult who provides in-home monitoring, management, supervision, or treatment of a child or adult with a need, such as a disease, disability, or the frailties of old age.
Volunteer services provided to family caregivers are intended to support their role as caregivers.
How will the data be collected? Paper forms? Do the grantees need to enter the data into a database?
See section 5.3 of the RFP for Evaluation Efforts. Grantees will be required to report certain output data within the grantee portal such as: unique number of older adults assisted with nonmedical care; unique number of adults with disabilities assisted with non-medical care; unique number of family caregivers assisted with non-medical care; types of non-medical volunteer services provided.
Grantees will be required to distribute a survey to be filled out by individual family caregivers, older adults, and adults with disabilities receiving volunteer services as well as to the volunteers providing the non-medical services.
Pre- and post- survey data will be collected using forms provided by Community Care Corps. That data can be collected online using the provided links, on paper, or by phone.
Can students provide the non-medical volunteer services?
All volunteers must be 18 years of age or older to participate in this grant and pass a criminal background check.
Can you tell me if my proposed model is a good fit for Community Care Corps?
To keep the application process fair and competitive we are unable to respond to whether your proposed model is a good fit or not. I encourage you to view the Informational Webinar available on the Community Care Corps website, , as well as the RFP and FAQ page to see if you meet eligibility criteria.
We host monthly gatherings. While the caregivers are here, there are certified caregivers in place to go to their homes to take care of their family member. We also have an experienced nurse who will take blood pressures of all caregivers while here. I also have several psychologists who facilitate sessions and meet in group settings or individually with caregivers. Would these things disqualify me?
I would like to refer you to section 3.2.3 of the RFP which states: Volunteer services MUST be non-medical services. Volunteer services MUST NOT include any form of health care service including personal care services.
Can the proposals cover more than one geographical area? We are looking to propose a volunteer program that would encompass our chapters across the US (specifically New England, New York, New Jersey to start and possibly Chicago as the next step) We are a national program (nonprofit).
Yes. Per the RFP, section 2.1.3: More than one organization may partner in a single application, but one organization must be designated as the lead applicant, recipient, and manager of award funds. The lead applicant will be required to submit letters from the partnering organizations confirming their participation in the proposed local model. The same applies for one organization with multiple geographic regions.
As I look at the RFP, it seems to indicate that we need both a DUNS and a SAM number. Is that correct? Presently we have a DUNS number and I am trying to determine if we need to now apply for the SAM number as well.
Yes, to receive federal funding you will need to obtain registration with SAM. It is not really a number as much as a registration with them. Per section 5.5 of the RFP (see the RFP for the actual links):
5.5. DUNS and SAM Registration
5.5.1. All applicants must obtain a Data Universal Numbering System (DUNS) number and register in the Federal System for Award Management (SAM). Proof of registration must be supplied to The Administrators before funds will be disbursed. Since registration may take up to one month, it is recommended to begin that process now. Please note that organizations must procure a DUNS number before registering in SAM.
5.5.2. Registering for a DUNS number:
184.108.40.206. If you have not previously registered in DUNS, review all instructions in this link before you register.
220.127.116.11. DUNS number: A unique number is assigned for each physical location registering. A DUNS number can be requested free of charge by visiting Dun & Bradstreet (D&B) or by calling the dedicated toll-free DUNS number request line at 1-866-705-5711. It typically takes one to two business days to obtain a DUNS number.
5.5.3. SAM registration: The applicant organization is referred to as an “Entity.” Applicants must register to do business with the U.S. Federal Government by completing the registration process in SAM. It is free of charge to register and maintain an entity registration record in SAM. Please click here for more information.
Can your grant be used to fund volunteers who serve fee-paid membership organizations? We are part of the Village to Village Network?
Fee-paid membership organizations such as Villages are welcome to apply.
Can more than one chapter under a national organization apply? We are under one FEIN with an IRS 501c3 group designation.
The important thing to note in your question is that multiple chapters are under one FEIN with an IRS 501c3 group designation. Multiple chapters could not apply under the same EIN#. But you could have a proposal that incorporates a multi-location project. In that case, you would need to have a lead organization. Per the RFP, section 2.1.3: More than one organization may partner in a single application, but one organization must be designated as the lead applicant, recipient, and manager of award funds. The lead applicant will be required to submit letters from the partnering organizations confirming their participation in the proposed local model. The same applies for one organization with multiple geographic regions.
Can you clarify whether programs need to have a direct care component such as assisting with ADL’s, providing respite care to caregivers, etc.?
In response to your question, there are a few factors to consider based on the RFP.
Section 2.2 Funding Limitations and Requirements states:
2.2. Funding Limitations and Requirements
2.2.1. Funding may NOT be used for:
18.104.22.168. Medical assistance
Section 3.1 Eligible Populations and Volunteer Services
3.1. Eligible populations: Local model volunteer programs must serve one or more of three eligible populations:
3.1.1. Persons age 60 and older who have difficulty living independently and who require assistance with Instrumental Activities of Daily Living (such as cooking or doing laundry).
3.1.2. Persons over age 18 with a disability (as defined in Section 3 of the Americans with Disabilities Act of 1990) who have difficulty living independently and who require assistance with Instrumental Activities of Daily Living (such as cooking or doing laundry).
3.1.3. Family caregivers:
22.214.171.124. The term “family caregiver” means an unpaid family member, foster parent, friend, neighbor, or other unpaid adult who provides in-home monitoring, management, supervision, or treatment of a child or adult with a need, such as a disease, disability, or the frailties of old age.
126.96.36.199. Volunteer services provided to family caregivers are intended to support their role as caregivers.
3.2 Volunteer services
3.2.1 Local model volunteer programs must:
188.8.131.52 Provide non-medical services.
Section 5.2 Reporting Requirements
5.2 All grantees are required to submit the following reports in electronic format using reporting instruments that will be provided:
5.2.3. Quarterly Outputs Report (within the grantee portal).
5.2.4. Outcomes Reporting using Care Recipient, Family Caregiver, and Volunteer Pre- and Post-Surveys captured, at a minimum, at start and end of service (forms will be provided)
5.3 Evaluation Efforts
5.3.2. Grantees will be required to collect and report 12 months of data that aids in evaluation.
Under 184.108.40.206. In-kind contributions, it reads volunteered time- are we able to use the volunteers we have set to be trained and provided the program as the in-kind contribution following the current estimated national value of a volunteer identifies as $28.54 an hour?
Yes. You may use the volunteer hours generated by the volunteers providing non-medical services for your proposed local model as in-kind contribution using the Independent Sector Rate. In addition to 220.127.116.11 of the RFP, see section 18.104.22.168 which states:
Match - In-Kind Contributions: List all in-kind/non-monetary contributions the organization anticipates receiving and using for this program. Include a breakdown of the fair market monetary value. List the source of the contribution (i.e., an individual, organization, etc.). For contributions of personnel, please include salary/wage levels for each staff member and/or consultant. In addition, provide the cost of rental space, if applicable. Clarify whether each contribution is secured, in process, or anticipated. If a reasonable and documentable fair market value of volunteer services is not easily determined, volunteer hours may be calculated with the following equation: number of hours worked multiplied by the Independent Sector Rate.
I submitted a proposal to Community Care Corps 2020-2021 that was not selected for a grant. What is your guidance regarding resubmission of our proposal for consideration with the new round of grants?
We welcome applications from organizations that were not funded in year one. Please attend our informational webinar tomorrow at 10:00 CT/11:00 ET for more information about the new RFP. The link to the webinar can be found on the homepage of our website: www.communitycarecorps.org. The webinar will be recorded, and the link will be posted in the same location.
Have blended models been funded in the past (aka a model that supports multiple groups such as caregivers and people with disabilities)?
Yes. Models that support more than one of the target populations have been funded in the past.
What are some common mistakes people experience when applying and what are the best ways to avoid them?
I cannot answer this question