What is the Community Care Corps?

The Community Care Corps is a national, federally funded grant program that funds and evaluates innovative local models designed to provide volunteer assistance to family caregivers, older adults, and adults with disabilities to assist in maintaining independence by providing nonmedical volunteer assistance in home-based or community–based settings.

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What exactly are you funding?

Community Care Corps is funding innovative local models across the country to use volunteers to provide nonmedical assistance to older adults, adults with disabilities, and family caregivers. We will consider funding new programs and expansions of current programs.

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What are you trying to accomplish with the Community Care Corps?

Community Care Corps funds are intended to increase the number of volunteer programs available at the local level to provide nonmedical care to older adults, adults with disabilities, and family caregivers. We are evaluating which local models work best so that a national volunteer care corps can be developed, and/or local models can be replicated across the country.

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Who is eligible to apply?

A wide range of non-profit entities are invited to apply. Examples of the type of organizations that are eligible to apply are:

• Local communities

• Non-profit organizations

• State, county, and local governments

• Domestic public or private non-profit entities

• Indian tribal governments and organizations (American Indian/Alaskan Native/Native American)

• Faith-based organizations

• Community-based organizations

• Hospitals

• Institutions of higher education

• Local aging service organizations as defined in 102(5) of the Older Americans Act of 1965

• Centers for independent living as defined in section 702 of the Rehabilitation Act of 1973

• Entities with expertise in the delivery of such services and supports

• Time-banking or volunteer agencies with expertise in the delivery of home and community-based services to older adults and people with disabilities

 

Can you confirm that applicants must be a 501c3 to apply?

Yes. All applicants must be a non-profit 501c3 to apply. Organizations cannot profit from the funds provided by Community Care Corps.

 

We would like to move forward and apply for the RFP, but we are just filing the IRS form 1023. From my understanding we can start serving as a non-profit while we wait for approval. Do we qualify to apply for the RFP, or do we need to wait and gain IRS approval?

Unfortunately, you will need to wait for IRS approval.

 

We are not nonprofit at this time, and wonder if we may partner with a fiscal agent to apply for the grant?

If the fiscal agent is a not-for-profit, yes, you may apply. The fiscal agent will be the primary and will be subject to compliance according to the Uniform Guidance (as will your organization). The fiscal agent should have a Unique Entity ID and a SAM registration. There should be a written agreement between the fiscal agent and the organization outlining the responsibilities of each party to the agreement. Per section 2.1.3: More than one organization may partner in a single application, but one organization must be designated as the lead applicant, recipient and manager of award funds. The lead applicant will be required to submit letters of commitment from the partnering organizations confirming their participation in the proposed local model. 

 

We are a current grantee for the Administration for Community Living (ACL). Are we eligible to apply for the Community Care Corps grant or does being a current ACL grantee exclude us?

Having other ACL funding does not exclude you from applying.

 

Are organizations located in U.S. Territories such as Puerto Rico and the U.S. Virgin Islands eligible to apply?

Yes, all US states and territories are eligible to apply including Puerto Rico and the U.S. Virgin Island.

 

We learned of this funding opportunity after the informational webinar. Can we still apply if we did not attend the live webinar? 

Absolutely. The webinar was informational, but not mandatory. To view the webinar, you can find the link on the homepage of the Community Care Corps website.

 

Who are the volunteer programs supposed to assist?

Volunteer local models must assist one or more of three target populations:

• Family caregivers

• Adults age 60 and older

• Adults 18 and older with a disability (as defined in the Americans with Disabilities Act of 1990)

 

Have blended models that supports multiple groups such as family caregivers and adults with disabilities been funded in the past?

Yes. Models that support more than one of the target populations have been funded in the past. 

 

What is the definition of a "Family Caregiver"?

In section 3.1.3.1. of the RFP, the term “family caregiver” means an adult family member or other individual (such as an unpaid family member, foster parent, friend, neighbor or other unpaid adult) who provides assistance to an individual with a chronic or other health condition, disability, or functional limitation. Volunteer assistance provided to family caregivers is intended to support their role as caregivers.

 

In my state, it is possible for family caregivers to receive a stipend  for the work they do. There is a process of applying and then they receive funds. We were wondering if this would conflict with your definition of family caregiver.

Caregivers in states that allow payments to caregivers are still eligible recipients of volunteer assistance under our grant.

 

What is the definition of nonmedical assistance? Is assistance in ADLs acceptable?

Please refer to 3.2.3 for the definition of non-medical assistance. Volunteer assistance MUST be nonmedical assistance. Volunteer assistance MUST NOT include any form of health care service including personal care services.

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What kinds of volunteer programs are you looking for?

We feel that providing examples of appropriate programs will impede applicants from thinking as creatively and innovatively as possible – two chief goals of the Community Care Corps. We wish to foster groundbreaking models in which volunteers assist family caregivers, older adults, or adults with disabilities by providing nonmedical care to help them maintain their independence. We are reluctant to make suggestions that could have the unintended consequence of limiting imagination on how to best assist older adults, adults with disabilities and family caregivers. We want applicants to have completely open minds, free of any pre-conceived notions or direction.

 

​What kinds of volunteer assistance should we offer?

Local models can offer to provide a wide range of volunteer assistance; however, the volunteer assistance MUST be nonmedical. Volunteer assistance MUST NOT include any form of health care service including personal care services. Applicants are encouraged to be innovative in their approaches in determining what volunteer assistance would be particularly useful to address unmet needs of the eligible populations they intend to serve. What is innovative for one organization might not be innovative for another.

 

Can you tell me if my proposed model is a good fit for Community Care Corps?

To keep the application process fair and competitive we are unable to respond to whether your proposed model is a good fit or not. I encourage you to attend the Informational Webinar which will be recorded and posted on the Community Care Corps website, www.communitycarecorps.org, as well as the RFP and FAQ page to see if you meet eligibility criteria.

 

Will current volunteers be able to participate if funding is granted or will new volunteers have to be recruited to participate if funding is granted?

Current and newly recruited volunteers can be used for local model implementation. This must be clearly documented in the Work Plan and description of expected outcomes and deliverables.

 

Can students provide the nonmedical volunteer assistance?

​All volunteers must be 18 years of age or older to participate in this grant and pass a criminal background check.

 

Are there requirements that will have to be met?

Yes. There are several requirements that must be met. The volunteer local model must:​​

• Serve at least one of the three target populations (family caregivers, adults age 60 and older, adults with disabilities)

• Be delivered in home or community-based (non-institutional) settings 

• Provide assistance in coordination with a family caregiver, if applicable

• Recruit and train volunteers age 18 and older who pass a required criminal background check

• Report regularly on outputs using reporting instruments that will be provided

• Report regularly on outcomes by surveying the recipients of the volunteer assistance and the volunteers providing nonmedical assistance using surveys that will be provided

• The volunteer local model MUST NOT provide medical, administrative, or financial services 

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Do I need to send a Letter of Intent to Apply?

You do not need to send a Notice of Intent to Apply. 

 

​ What is the timing of the application process?

The Request for Proposal (RFP) will be available to view on May 9, 2022. Applications will be accepted from May 23, 2022 to July 8, 2022. The RFP and application portal can be accessed through CommunityCareCorps.org starting May 23, 2022. No applications will be accepted after 5:00 ET on July 8, 2022.

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When will the grants be awarded?

We plan to announce awards of successful grantees in September 2022. The grant cycle will begin October 1, 2022. ​ 

 

What will be the size of the Grants? How much can we apply for? 

The Administrators will award 18-month grants ranging in size from $30,000 to $200,000 to applicants who have not previously been awarded funding or previous grantees proposing a new local model. 

Current 12-month grantees who were granted funding from Community Care Corps during the 2021-2022 grant cycle, may apply for a second-year (12 months) of funding up to $100,000 or 100% of the previously awarded amount, whichever is less.​

 

How do I decide if I am a new applicant or a current grantee? 

Only grantees funded during the 2021-2022 grant cycle are considered current grantees. Current grantees may apply for a 12-month grant. New applicants that have not previously been funded by Community Care Corps may apply for an 18-month grant. This includes applicants that have applied in the past and not been selected to receive funding. Previous grantees of Community Care Corps who are proposing an entirely new local model may apply for an 18-month grant. 

 

Does it have to be a new program?

No. New applicants can apply for funding to expand and or/enhance existing programs which have produced evidence of providing quality assistance to older adults, adults with disabilities, or family caregivers. But it is important to remember that funds are to supplement, not supplant, funding that would otherwise be available for volunteer activities. 

 

Current grantees must apply to continue the local model implemented during the 2021-2022 grant cycle. Current grantees may address new unmet community needs utilizing the same local model implemented in 2021-2022. Previous grantees of Community Care Corps must propose an entirely new local model not previously funded by Community Care Corps, but it does not have to be a new program to the organization.

 

How long is the grant period?

The grant period will be for 12 months for current grantees requesting second year funding. New applicants not previously funded or previous grantees proposing a new local model may apply for an 18-month grant period.

 

Is there a match requirement for grant funds?

Yes. There is a 20% match requirement for grant funds that may be cash and/or in-kind. For instance, the value of the hours that your volunteers will spend providing assistance can be counted as in-kind contributions toward the 20% match. 

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Minimum match can be calculated as follows:  

Funds Requested/.80 = Total Program Budget – Funds Requested = Minimum Match Amount

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Can we use this grant as match dollars for the AmeriCorps Senior program which is both Federally and State funded?

Section 4.3 of the RFP discusses Match Requirements. Per this section, the following sources cannot be used toward the match:

4.3.5.1. Federal funds.

4.3.5.2. Funds used to match other grants.

This would apply to using Community Care Corps funds as match for other federal grants.

 

According to the RFP, volunteer time can be used as match. What or who designates the per hour cost of volunteer time? What value may be used to calculate the value of volunteer in kind hours to meet the match requirement?

See sections 8.3.3.3. and 9.3.3.3. of the RFP, Non-Federal – In Kind Contributions (Match) which states: If a reasonable and documentable fair market value of volunteer assistance is not easily determined, value of volunteer hours may be calculated with the following equation: number of volunteer hours worked multiplied by the Independent Sector Rate. 

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Can we provide stipends to volunteers and reimburse volunteers for mileage?

There are no restrictions in the RFP to providing stipends or mileage reimbursement. You can find more information about mileage reimbursement on the first page of the Budget Template.

 

Are county property tax levy funds allowable as a match? 

Please see section 4.3 of the RFP. As long as the funds are not Federal dollars and are not used as a match for other funds, this is allowable.

 

Can tithes and offerings from church members be used as In-Kind Match?

Yes, titles and offerings from church members can be used as In-Kind Match.

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If a grant is awarded, can the grantee get a second-year grant? How about years after that?

The Administrators will only commit to fund applicants not previously funded by Community Care Corps for one grant period of 18 months. Current grantees applying for second year funding may only apply to continue their current program for a grant period of 12 months. Previously funded organizations may submit an application for a new local model for one grant period of 18 months. Currently, federal funds are not secured beyond one year. Therefore, applicants should consider this a single cycle grant. Grantees should provide plans for sustainability. 

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How do we keep our program going after the grant period?

Local entities should provide plans for project sustainability. We will provide technical assistance on ways to sustain your local model. Stronger sustainability plans will receive preference in the review process, but proposals without strong sustainability plans will not be disqualified solely on that factor.

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How will we report our results? How will the data be collected? Paper forms? Do the grantees need to enter the data into a database? 

Grantees will be provided reporting forms to use to regularly report on both outputs and outcomes. Grantees will be required to report certain output data such as number of older adults, adults with disabilities, and family caregivers assisted as well as the number of volunteers providing assistance, hours of volunteer nonmedical assistance provided and occurrences of each type of volunteer nonmedical assistance provided. 

 

Grantees will be required to distribute a survey (provided by Community Care Corps) to be filled out by individual family caregivers, older adults, and adults with disabilities receiving volunteer assistance. These surveys will capture self-reported data on seven outcome measures: functional status; mental well-being; confidence in sustaining in-home care; ability to live independently; caregiver stress; program relevance; and program satisfaction. Grantees are also required to survey their volunteers. These surveys will capture data on outcome measures such as commitment to the organization and satisfaction with volunteering.

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Pre- and post- survey data can be collected online using provided links, on paper, or by phone. Any data not collected online will need to be manually entered into the database by the grantee.

 

Can we have access to the survey instruments while we are completing our application?

The survey instruments are not available for dissemination. They will be distributed to the successful grantees.

 

Is your grant program looking for large numbers of individuals served, or would a smaller, realistic target number served be considered a strong model with scalable potential?

We do not state a required level of deliverables, but your model's narrative responses, budget and work plan should support your decision on deliverables.

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What about personal identifying information?

We do not require or need you to collect personal identifying information (PII) from those receiving volunteer assistance; nor do we foresee any need for local model volunteer programs to collect PII. However, if you do collect PII you will be required to keep such data secure.

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Are residents living in assisted living communities eligible to receive assistance related to this grant?

Yes.

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Will Community Care Corps require successful applicants to carry liability insurance for volunteers before starting a local model as a grantee?

Yes. Successful grantees will need to show proof of volunteer liability insurance coverage before they sign their contract with Oasis and receive their grant funds. Grantees will be required to carry a minimum general policy of $1 million for each occurrence and $2 million aggregate, which covers volunteers. If applicable, automobile liability coverage should be included in coverage too. Grantees are expected to comply with all applicable federal and state laws concerning insurance coverage. 

 

Does Community Care Corps provide support to applicants related to managing legal liability associated with volunteers? Support in the form of process recommendations and/or access to financial resources (e.g., insurance risk pool participation).

Organizations applying for funding must provide their own volunteer insurance coverage which can be paid for using Community Care Corps funding. Volunteer insurance is an example of an “Other Direct Expense” so you can include the cost of liability insurance related to volunteers in your budget. 

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Will there be assistance with elements like background checks?

Yes, we will provide technical assistance on topics including background checks. We will offer technical assistance to support protocols for criminal background checks consistent with the requirements of the Nationwide Program for National and State Background Checks for Direct Patient Access Employees of Long-Term Care Facilities and Providers.

 

What is the approximate cost of the criminal background check?

The cost of background checks varies from state to state. Unfortunately, there is no preset price that can be quoted from Community Care Corps. 

 

My state does not have a minimum background check requirement. Per the RFP, at minimum background checks must meet the minimum state requirements. Do my volunteers not need to be background checked?

Community Care Corps requires all volunteers providing service to pass a background check. If your state does not require background checks for volunteers, at a minimum, Community Care Corps requires a basic background check for volunteers assisting its care receivers.

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Will Community Care Corps provide any type of technical assistance?

We want to help organizations with little or no experience be able to meet the requirements. We will be hosting an informational webinar during the application period for interested applicants on June 3, 2022. This webinar will be recorded and posted on the Community Care Corps website. Applicants may submit questions to info@communitycarecorps.org during the application period. During the grant period, we will meet monthly with all grantees and hold periodic technical assistance sessions for successful grantees. 

 

If our organization cannot generate an independent audit, what other financial documents can we provide as an alternative?

We will accept, as an alternative, either a recent financial statement prepared internally or a current IRS Form 990. Organizations that have or can secure an independent audit report or review should please do so. We added this information in the application portal where we ask you to upload an audit report.​

 

Can indirect costs be included in the budget?

Section 8.2.3.3. covers indirect cost agreements and indirect costs. If an applicant has a federally approved indirect cost rate agreement, the applicant may use its approved rate. If an applicant does not have a federally approved indirect cost rate agreement, the applicant may include up to a de minimis rate of 10% of direct program costs as indirect costs.

 

Examples of indirect costs are rental costs for office space (excluding the cost of short-term rentals for event space for program-related activities), costs of operating and maintaining facilities, salaries and expenses of executive officers and/or administrative personnel, accounting, office equipment and office supplies.

 

If an applicant has a reasonable allocation methodology for identifying overhead expenses such as telephone expense or rent expense as allocable to a specific project, those expenses may be included as a part of direct expenses as long as their federally approved indirect cost rate or the de minimis rate calculation also takes into account overhead expenses as a part of direct expenses. For example, if in calculating an organization’s federally approved indirect cost rate, 100% of rent is included in the calculated rate, an applicant cannot include any portion of rent as a direct expense in its budget because that would result in a duplication of indirect expenses. Conversely, if a portion of rent is allocated as a direct expense of various programs and only a portion of rent is included as a part of the organization’s federally approved indirect cost rate, rent expense that can be reasonably allocated to the funded program may be included as a part of the direct expenses in the applicant’s budget.

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What are the requirements required to support quarterly financial reimbursement?

Community Care Corps reimburses selected grantees on a quarterly basis. As per all federal funding reimbursements, grantees will be required to submit a quarterly financial report and provide documentation supporting reported expenditures upon request. Forms for quarterly financial reporting will be provided. Please see section 5.2 of the RFP.

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Is it permitted to use the grant funds to contract with another agency for personnel, rather than hire staff? We would issue an RFP to acquire the contracted staff/agency.

Yes. The Budget Summary and Budget Narrative both have categories for contractual relationships.

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Are we able to propose development of a program under the funding of the innovative local models to provide volunteer assistance? That is, the first year would be used to develop the program (utilizing volunteers but not yet providing any assistance)  and future funding from National Community Care Corps, if available, or other sources  to fund the volunteer base program?

Section 5.3 references Evaluation Efforts stating that all grantees are required to collect and report 12 months of data during the specified funding year. Currently, federal funds are not secured beyond one year. Therefore, applicants should consider this a single cycle grant. Grantees should provide plans for sustainability.

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Can these funds be used to pay emergency rent, mortgage, utility Relief?

No. Section 2.2 of the RFP, Funding Limitations and Requirements state that funding may not be used for income maintenance or financial assistance.

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Can these funds be used to renovate an office to make it ADA Compliant?

No. Section 2.2 of the RFP, Funding Limitations and Requirements state that funding may not be used for construction or rehabilitation of buildings. 

 

Does this grant allow applicants to make minor to moderate repairs to homes of older adults? 

Please see section 2.2 of the RFP, Funding Limitations and Requirements which clearly states what Community Care Corps cannot fund. Also, please note section 3.2.3 which states: Volunteer assistance MUST be nonmedical assistance. Volunteer assistance MUST NOT include any form of health or medical care or evaluative including personal care services.

 

Would the purchase of inexpensive tablets and Wi-Fi hotspots be permitted to be loaned to clients as needed?

Tablets and hotspots are reimbursable items. Please see the instructions in the Budget Summary to determine which expense category to place them.

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​​We host monthly gatherings. While the caregivers are here, there are certified caregivers in place to go to their homes to take care of their family member. We also have an experienced nurse who will take blood pressures of all caregivers while here. I also have several psychologists who facilitate sessions and meet in group settings or individually with caregivers. Would these things disqualify me?

Refer you to section 3.2.3 of the RFP which states: Volunteer assistance MUST be nonmedical assistance. Volunteer assistance MUST NOT include any form of health care service including personal care services.

 

If there was a client with disabilities and/or who is elderly that is interested in being part of the program but needs medical and/or personal care, could they bring in an aid/caregiver or could the organization provide one separate from the grant?

Community Care Corps does not fund any paid caregiver services. The volunteers cannot participate in any paid caregiver services. If bringing in an aid or paid caregiver allows a care recipient to participate in your local model, that is allowed as long as the aid or paid caregiver is not funded by Community Care Corps. That aid or paid caregiver does not quality to be counted as a volunteer. 

 

Can the proposals cover more than one geographical area? We are looking to propose a volunteer program that would encompass our chapters across the US. 

Yes. Per the RFP, section 2.1.3: More than one organization may partner in a single application, but one organization must be designated as the lead applicant, recipient, and manager of award funds. The lead applicant will be required to submit letters from the partnering organizations confirming their participation in the proposed local model. The same applies for one organization with multiple geographic regions.

 

Can more than one chapter under a national organization apply? We are under one FEIN with an IRS 501c3 group designation.

The important thing to note in your question is that multiple chapters are under one FEIN with an IRS 501c3 group designation. Multiple chapters could not apply under the same EIN#. But you could have a proposal that incorporates a multi-location project. In that case, you would need to have a lead organization. Per the RFP, section 2.1.3: More than one organization may partner in a single application, but one organization must be designated as the lead applicant, recipient, and manager of award funds. The lead applicant will be required to submit letters from the partnering organizations confirming their participation in the proposed local model. The same applies for one organization with multiple geographic regions.

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Do applicants need both a Unique Identity Number (formerly DUNS number) and a SAM registration? 

Yes, to receive federal funding you will need to obtain registration with SAM. It is not really a number as much as a registration with them. Per section 5.5 of the RFP (see the RFP for the actual links): Applicants must register to do business with the U.S. Federal Government by completing a registration process in the Federal System for Award Management, SAM.gov. As a part of that SAM.gov registration process, applicants will obtain a Unique Entity ID (formerly a Data Universal Numbering System (DUNS) number). If you are already registered in SAM.gov, then you have already been assigned a Unique Entity ID and it is viewable in your SAM.gov entity registration record. Proof of registration, including your entity’s Unique Entity ID, must be supplied to the Administrators before funds are disbursed. Since registration may take up to one month, it is recommended to begin that process now. If you have not already registered in SAM.gov, please click on this link, SAM.gov, to complete your registration. ​

 

Are we able to submit our proposal while working to get the SAM account confirmed as long as we have this all situated prior to October when the funds will be released?

Yes. You will mark the SAM registration as pending in the portal when entering your application.

 

Can a Community Care Corps grant be used to fund volunteers who serve fee-paid membership organizations? We are part of the Village to Village Network?

Fee-paid membership organizations such as Villages are welcome to apply.

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Can you clarify whether programs need to have a direct care component such as assisting with ADLs, providing respite care to caregivers, etc.?

Funding MAY NOT be used for medical assistance or professional health care services (section 2.2.1). Volunteers are to provide only nonmedical assistance to older adults, adults with disabilities and family caregivers. Proposals offering ADL assistance do not qualify for this funding opportunity.

 

How do Community Care Corps volunteers differ from paid home care workers and other professionals providing services to help older adults and adults with disabilities who live independently in the community?

The Community Care Corps program is an opportunity for community organizations to use volunteers to address some of the gaps in existing basic supports for family caregivers, older adults, and adults with disabilities. Community Care Corps will not replace the important services that the paid home care workforce and other professionals provide to help individuals live independently in the community. Notably, Community Care Corps volunteers will not provide medical assistance or professional health care services. 

 

If we were putting on a training retreat for caregivers, could we have staff from another department to watch over their loved ones?

The nonmedical assistance would be to the caregiver only. You could not count the paid caregiver services provided to the loved ones in any of the deliverables, outputs/outcomes. The funding received from Community Care Corps cannot cover the costs of paid caregivers.

 

Do education and training activities to prepare adults with disabilities for the workforce fit under this grant.

We will allow education and training activities to prepare adults with disabilities for the workforce. Assistance to all the target populations must be provided by volunteers to meet program requirements.

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I submitted a previous proposal to Community Care Corps that was not selected for a grant. What is your guidance regarding resubmission of our proposal for consideration with the new round of grants?

We welcome applications from organizations that were not funded in previous years. Please attend our informational webinar for more information about the new RFP. The link to the webinar can be found on the homepage of our website: www.communitycarecorps.org. The webinar will be recorded, and the link will be posted in the same location.

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What are some common mistakes people experience when applying and what are the best ways to avoid them? Will all applications be considered for funding? 

All applications that meet the below screening criteria will be considered for funding. If all the screening criteria are not met, the application will not be moved forward for review by the independent Review Committee.

 

Applications cannot be submitted past the 5:00 ET deadline on July 8, 2022. No applications will be advanced to the independent Review Committee if the proper templates are not utilized as noted below. There are no exceptions allowed for not meeting the screening criteria.

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To reduce errors, read the RFP carefully. Answer each item fully. Be sure to upload all the fully completed required documentation. Meet all the screening criteria stated in sections 8.5. and 9.5. as only those applications that meet the documented screening criteria will be considered.

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For an application to be reviewed, it must meet the following requirements:

• Applications must be submitted electronically via CommunityCareCorps.org by 5:00 p.m. Eastern Time, July 8, 2022

• Applicants must complete the budget form, budget narrative, and work plan found in the application portal, in accordance with sections 7 and 8 (new applicant/new proposed model) or 7 and 9 (current grantee seeking additional funding) of the RFP  

• The budget must include a minimum match of 20% of the total program budget. Refer to 4.3.1. for a sample calculation

• Applications must include an executive summary of the proposed program that does not exceed 100 words, in accordance with section 7.1.5.

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Can you share a copy of a successful applicants/grantee’s workplan so we can see the degree of detail that you are looking for?

We cannot share information about a successful work plan as our current grantees may be using that information to generate their new application, and that would be inappropriate to share with you. If you look at section 8.4 of the RFP it gives information about what we are looking for. Be clear, be concise, be reasonable and realistic. As the instructions state, if you do not need 5 goals, do not include 5 goals. You may add or delete rows if needed.

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Should applicants design their local model to include any future adjustments related to the pandemic?

Yes, the delivery of the organization’s local model should be adaptable to provide both virtual, remote, and in person assistance; and recognize adaptability in an ever-changing environment.